Warranty Policy
VAPEPIE provides a quality warranty period of 14 days from the date of purchase to distributors and wholesalers. The warranty policy applies only to customers who purchase authentic VAPEPIE products. If a counterfeit product was purchased, support and warranty issues should be directed to the direct dealer.
How To Submit A Warranty Claim
Please contact the store where your device was purchased and keep proof of purchase in case warranty service is needed.
Checklist
Before submitting a warranty claim, please make sure the date of purchase is within the 14-day warranty period.
Keep a copy of the receipt or proof of purchase.
Keep the authentic code located on the package.
Since this is a disposable product, returns or replacement may not be accepted. Please ask before leaving the store whether warranty is available and whether the product can be tested in person.
If your complaint is not handled properly, please send an email to wholesale@vapepie.link, and we will assist you in contacting the local retailer for after-sales service.
