Technical Issues
What should I do if the device cannot be charged?
Ensure that your charger is functioning correctly. If it is faulty or does not output a 5V voltage, it may prevent the device from charging.
Inspect the cable for signs of damage and check the USB port for debris. If possible, try a different cable.
During charging, observe the LED indicator on the device. If it is not functioning as expected, please refer to the user manual.
If the device has been unused or in a low-battery state for a prolonged period, the battery may be over-discharged. If charging does not resolve the issue after 10 to 15 minutes, disconnect the cable.
Make sure to use a reliable adapter and charging cable from a reputable brand.
Flavor And Device Use
What should I do if the device tastes burnt?
A burnt taste often indicates that the coil has reached the end of its lifespan. Also ensure that the liquid has not run out while using the device, as this can lead to dry burning.
What should I do if the flavor is weak?
If the LED indicator is red or flashes 3 to 5 times, the battery is likely too low and should be recharged.
Contact VAPEPIE
For distributor, wholesale, marketing, warranty, product information, software updates, or general support inquiries, please contact wholesale@vapepie.link.
For official global navigation, please visit www.vapepie.link.
